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Refund & return
Return Policy:
At ARTRONYX, our commitment is to deliver top-notch products and ensure your utmost satisfaction. If you receive an ARTRONYX product with any production damage, rest assured, we've got you covered.
Procedure for Products with Production Damage:
1. Contact Us: Connect with our dedicated customer support team within 7 days of receiving the damaged ARTRONYX item. Reach out via [email/phone number].
2. Provide Details: Include your ARTRONYX order number, a detailed description of the damage, and attach images to assist us in quickly assessing the issue.
3. Approval Process: Our efficient team will promptly review your case. Upon approval, we'll guide you on the next steps for returning the damaged ARTRONYX product.
4. Return Shipping: Once approved, we may facilitate a return shipping label or provide guidance on the safest way to return the item.
5. Refund or Replacement: Upon receiving the damaged item, we'll process either a refund or a replacement, depending on your preference and product availability.
Unboxing Video Requirement:
To streamline the resolution process for damaged ARTRONYX items, we kindly request customers to record an unboxing video during the unpacking process.
Unboxing Video Guidelines:
1. Record Entire Process: Start recording before opening the package and continue until the ARTRONYX product is fully unpacked.
2. Highlight Damage: Ensure the video clearly captures any damage to the ARTRONYX product or its packaging.
3. Include Order Information: If feasible, mention your ARTRONYX order number and any relevant details during the video.
Having an unboxing video will expedite the assessment process, enabling us to provide a swift resolution.
At ARTRONYX, we prioritize your satisfaction, and our dedicated team is here to guide you through the ARTRONYX return process. Thank you for choosing ARTRONYX for your premium tech needs.
