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ARTRONYX Return & Replacement Policy
At ARTRONYX, your satisfaction is our priority. If you’re not completely happy with your purchase, our return and replacement policy is here to help.
1. Return Eligibility
- Time Frame: You can return most products within 7 days of receipt.
- Condition: Must have to film the unboxing and first on/play. Items must be unused, in their original packaging, and include all accessories.
- Non-Returnable Items: Certain items, such as personalized products or digital downloads, cannot be returned.
2. Return Process
- Contact Us: Email our customer service team at support@artronyx.com to initiate a return. Include your order number and reason for the return.
- Product Unboxing Video: To process your return, please provide a video of the unboxing. This video should clearly show the condition of the item upon receipt.
- Return Authorization: Once we receive your request and video, we will send you a return authorization and further instructions.
3. Shipping Returns
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Replacement Policy
- Defective or Damaged Items: If your item is defective or damaged, please contact us within 7 days of receiving the product. We will arrange for a replacement at no additional cost.
- Return Required: A product unboxing video is also required for defective or damaged items to ensure proper handling of your claim.
5. Replacement Processing
- Processing Time: Once we receive your return, it may take up to 5 business days to process your replacement. We will send the replacement to you as soon as possible.
- Partial Replacements: Items returned in used condition or without original packaging may be subject to evaluation for replacement eligibility.
6. Contact Us
For any questions or concerns regarding our return and replacement policy, please reach out to our customer service team at support@artronyx.com.
Thank you for choosing ARTRONYX! We appreciate your understanding and cooperation.
Return & Replacement
Image : Return of damaged goods vector illustration. Broken table-lamp, smartphone, plate, clock and cardboard packaging flat style design. Repair and exchange service concept
